Terms of service
Estimates
Online estimates are indicative. Your payout is calculated from the independent Assay Office certificate, the gold spot price (coins and bars: fixed at email confirmation; jewellery: on the day of assay) and our published rate for your weight band. Minimum 10g per order.
Agreement to sell
Sending your gold is an agreement to sell at our published rate on the independent assay result and the spot price.
Opting out
If you opt out after the assay, your gold is returned as a certified bar and you pay the Assay Office fee (at cost), return Special Delivery and a £25 admin fee, typically £55–£95.
Postage
You send your gold yourself. Postage and transit insurance are your responsibility; a lost parcel is a claim with Royal Mail.
Payment
Paid by bank transfer to a UK account, typically ~7 working days, after identity checks.
[TBC]
Full terms, liability, insurance limits and complaints process.